Frequently Asked Questions
What makes NationWide Carpet Cleaning different from other companies?
The carpet cleaning business, like most industries, has a variety of competitors all claiming to offer the best service and methods at a variety of different price points. NationWide Carpet Cleaning has been serving our clients on Vancouver Island since the 1980’s. Our staff, who work for us in our office, are long term people who are thoroughly trained; we’ve developed systems that are time tested and can be trusted. Our technicians professional training, combined with the knowledge of our in-office staff, along with our deep cleaning Thermo-Rinse™ hot water extraction carpet cleaning system, make NationWide the top choice.
What method of carpet cleaning do you use?
NationWide Carpet Cleaning uses a deep cleaning hot water extraction method. We begin by pre-treating the carpets with home safe enzyme based Pre-Kleen, followed up by a hot water extraction rinse to remove dirt, dust, and soil, as well as any cleaning product residue. Technicians take the time to focus on heavy traffic areas and various spot and stains of concern to the customer. The multi-step system that we use is designed to provide a deep clean to leave your freshly cleaned carpets residue free and look fantastic until your next cleaning, not next month!
Why should I bother getting my furniture professionally cleaned?
Your furniture can go through a lot on a daily basis. While regularly cleaning and vacuuming is good practice, over time dirt and debris penetrate deeper than these cleaning methods can reach. If this soiling is left for too long, these particles can cause permanent damage to your furniture. Nationwide Carpet Cleaning has the technology and cleaning methods to remove this deep soiling and rejuvenate the look and feel of your furniture.
Why should I get my area rug professionally cleaned by Nationwide Carpet Cleaning?
Regular area rug vacuuming and spot treatment at home is good practice, but over time area rugs collect dirt and soil below the surface, out of reach of regular vacuums. This soil builds up and can cause your area rug to look worn. We also offer FREE pick up and delivery in our regular service locations. Nationwide Carpet Cleaning has been serving clients for over 30 years, so you can trust that we have the experience and knowledge to clean your area rug with the best service in the industry.
How often should I get my carpets cleaned?
Every home is unique. Most carpet manufacturers will recommend you have carpets cleaned every 12 to 18 months, even before you begin to visibly notice the soil. Regular vacuuming is important, however what many people don’t realize is dust and soil can build up well below the surface and over time, carpets lose their original beauty. Most of our customers have their carpets cleaned once a year, while some may have their carpets cleaned two or more times a year, depending on the amount of traffic going through their home. Routine maintenance both at home, with regular vacuuming, and professionally, with regular cleaning, will help maintain and increase the life of your carpet.
Do you offer any sort of protection for carpets and furniture?
In addition to leaving your carpet and furniture looking great, we can also apply Professional Carpet or Fabric Protector, which will protect your carpets and furniture from signs of aging and help resist soiling. Carpet and Fabric Protector also makes cleaning up spots and spills easier. BONUS! You'll receive a 1 Year Warranty on any carpet or furniture protected, where you'll receive 2 FREE spot visits within one year of your original cleaning date.
My carpet and/or furniture smells bad. Can you remove odors when you clean?
Yes, we have a couple of different methods for removing strong odours. We offer Spring Breeze Deodorizer that works to eliminate odours and leaves a light floral scent. If your carpet or furniture has experienced many biological spills (such as pet or human accidents), we recommend a BioTreat™ application. BioTreat™ essentially digests the leftover organic materials in your furniture fabric and works over 24 – 48 hours to greatly improve the smell of your furniture as well as the appearance of stains.
